Meet the Team
The People Behind the Coverage
We're a small, dedicated team that treats every client like family. Meet the people who'll be in your corner.
Founder & Agency Owner
Pamela De La Cruz, Founder & Agency Owner
"I founded De La Cruz Agency with one mission: to make insurance feel human again. After 20+ years in customer service, I was tired of seeing people get talked into policies they didn't understand. Here, we take the time to explain everything, shop every carrier, and make sure you walk away with coverage that actually fits your life — not someone else's profit margin."
Delilah Scott
Head of Sales
Specialties
Experience
20+ Years
About
With roots in the Midwest and ties to Illinois and New York, Delilah brings a country spirit, big-city drive, and a passion for building meaningful relationships. Her background in compliance and quality improvement across pharmaceutical, state, and local jurisdictions shapes her detail-oriented approach and ability to navigate complex needs with confidence. She combines industry knowledge, personalized service, and relationship-building skills to help families and businesses make informed decisions about protecting what matters most. Outside of work, she's a proud sports mom who cherishes time with her family, good food, great company, and plenty of laughter. For Delilah, success is about more than insurance — it's about trust, connection, and making a meaningful difference in people's lives.
Joselyn Martinez
Producer
Specialties
Experience
5+ Years
About
Joselyn is bilingual in English and Spanish, and she's proud to help individuals and families find the right insurance coverage. She understands how important it is to feel comfortable asking questions and truly understanding your policy, so she's always happy to explain coverage options, review quotes, answer questions, and guide you through the entire process. Her goal is to make insurance simple, clear, and stress-free — so you can make confident decisions and protect what matters most.
Kae Santos
Operations Manager
Specialties
Experience
5+ Years
About
Kae runs the operations side of De La Cruz Agency — the systems, the team, and the day-to-day work that keeps our clients taken care of. She brings a decade of experience in business operations and management, along with one belief that guides everything she does: a business is only as strong as the people it develops. Her job is making sure the team has what they need, so every client gets clear answers, honest guidance, and coverage that actually fits their life.