De La Cruz Agency
We typically reply within a few minutes
Before anything else, make sure everyone involved is safe. If there are injuries or immediate danger, call 911. Move to a safe location and turn on hazard lights if you're in a vehicle accident.
Tip: Your safety is always the top priority — documentation can wait.
Call De La Cruz Agency at (720) 794-5440 to report your claim. Our team will guide you through the next steps, connect you with the right carrier, and make sure nothing is missed.
Tip: Available Monday–Friday 9 AM–6 PM. For after-hours emergencies, use the carrier hotlines below.
Take photos and videos of all damage, gather contact information from any other parties involved, collect witness names and statements, and note the date, time, and location of the incident.
Tip: The more documentation you have, the smoother your claim process will be. If you are not at fault, gather the insurance information from the other party.
Your carrier will provide an official claim number. Keep this number handy — you'll need it for every interaction. Fill out the required forms accurately and submit all supporting documentation.
Tip: Never admit fault at the scene. Let your insurance carrier handle liability determinations. Send us the documents if you want us to file the claim for you.
A claims adjuster will be assigned to evaluate the damage. Cooperate fully, provide requested documentation promptly, and keep records of all communications and expenses related to the incident.
Tip: Ask for everything in writing and save all receipts for out-of-pocket expenses.
Our agency is always here to answer questions and guide you through the claims process to the best of our ability.
Tip: We are more than willing to help, but our access to carrier information is limited.
Note: Unsure which carrier you have? Call us and we will help you.
Who to Call & When
Always start by calling De La Cruz Agency. Current clients can access direct carrier hotlines below.
Direct carrier claims hotlines are reserved for our existing clients. Enter your policy details to unlock the numbers. Not a client yet? Call us and we will help you start.
Everything you need to protect what matters most — all in one place.